Patients with concerns about symptoms advised to dial 111 if they need help. Full article here https://www.gov.scot/news/new-nhs-24-arrangements-for-coronavirus/
Here is a list of the volunteer opportunities. Scotland is using the ReadyScotland service and their advice is here; https://www.readyscotland.org/coronavirus/volunteering
Check out technology changing the life.
This guide takes you step by step through installing zoom on a smartphone. If you are talking a senior person